Support

Line Manager — hockey team management

Email info@coraxislabs.com for anything not answered below. Tell us your team name and what device you are on, and we can usually sort it out in one reply.

Getting in

I installed the app but there is no way to sign up

That is expected. Line Manager is invite-only — accounts are created by accepting an invitation from a team owner or coach, never from the app store. If you have not been invited to a team yet, ask whoever runs your team to send you one.

How do I join a team?

Your team owner sends you an invite code by email or text message, or gives it to you in person. From the sign-in screen, tap Join with Invite Code and enter it. Already signed in? Tap your profile picture, then Join a team.

My invitation email never arrived

Check your spam or junk folder first. If it still has not arrived after a few minutes, you do not need the email at all: ask your team owner for the invite code and use Join with Invite Code on the sign-in screen.

I forgot my password

Tap Forgot Password? on the sign-in screen and we will email you a reset link.

Using the app

How do I say whether I am playing?

Open Schedule and use the status button on a game to mark yourself in, out or maybe. Your coach sees the running count when setting lines.

Why can I not edit the roster or the schedule?

Those are limited to team owners and admins. Players can set their own availability, use team chat and see everything their team shares.

The app is asking for my location

Only to search rink addresses and show a map of a game's venue, and only approximately — the app never asks for your precise location. You can decline, and everything still works.

Safety and privacy

How do I report or block someone?

Press and hold any chat message for Report message and Block user. Blocked accounts are listed under your profile picture, then App settings, then Blocked users. You can also email privacy@coraxislabs.com, and a team owner can remove a member from a team.

Who can see my information?

Only members of teams you belong to. There is no public profile, no search for other users, and no way to contact anyone outside your own team. See the privacy policy for the details.

How do I delete my account?

In the app, tap your profile picture, then your name, then Delete Account at the bottom. You can also request deletion from the web.